![]() You will also receive the Returns Form which you will need to attach to the items packaging as well as details of how the item needs to be packaged for the courier to except it, items that have not been properly repackaged may be refused by the courier and we will have to charge if a second collection needs to be arranged. if you are unavailable on the arranged date contact us as soon as possible, if the collection fails we will have to charge for arranging a second collection. Once the collection request has been made with the courier you will receive an email from us confirming the details of the collections including the date, courier etc. If we are arranging collection of an item from you, someone from customer service will discuss the details with you over the phone to arrange a suitable day.Where possible, we will ALWAYS replace parts before accepting returns where items arrive damaged or develop a fault that can be fixed with a replacement part. In the event that your item is damaged, we operate a 48 hour spare parts service and carry thousands of brand new spare parts in stock for immediate dispatch. We do our best to ensure that all of our products are adequately protected during transit, so a damaged box will very rarely result in a damaged product. Please do not reject a delivery if the box is damaged. ![]() ![]()
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